Here is a list of current job requirements.  Please send a resume and Practical Solutions will put you in our database for future opportunities
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Director, Inventory and Quality Control - Fulfillment: Logistics & Operations

General Description:

The Director of Inventory & Quality Control will partner with the Operating VP with all facets of start-up activities.

Key Accountabilities:

	Responsible for the management of Inventory Control operations including but not limited to; physical inventory planning, CEB/WMS balancing, cycle counting, and product moves. Very strong emphasis on leading initiatives to maintain the highest levels of stock accuracy, control processes, and reporting standards.
	Lead a quality-assurance team across all departments and processes to ensure the highest levels of quality standards are maintained; focusing on leading quality-improvement programs, quality training, and detailed reporting.
	Oversee all aspects of theControl Office, Advance Receiving Office (ARO), and CEB Offices in support of company profit objectives and customer service goals.
	Direct ARO operations including but not limited to; scheduling of all incoming dock appointments, preparing manifest problems and keyrecs, coordination of MIO issues, major detail error reporting, carrier claims, ARQ/POQ resolution.
	Manage Control Office operations including but not limited to; returns and queue processing, RTV processing, NIL clerical processing, and FTC compliance.
	Monitor FTC compliance and standards for D2C, through reporting, communication and training
	Maintain relationship of customer service through Clients Credit and Customer Service Group, Clients Transportation Operations, vendor community, and D2C operations to ensure maximum customer satisfaction.
	Responsible for the management of vendor compliance and standards operations including but not limited to staff communications, staff balancing and work assignments, work scheduling and processing, throughput levels, and processing standards.
	Ensure departments meet or exceed performance requirements in the areas of FTC compliance, safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
	Reviews analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
	Partner with outbound operations to reduce damage and wrong item shipped issues, while identifying and resolving discrepancies
	Develop, maintain and monitor all accuracy, service and quality programs to ensure a high level of customer satisfaction, and monitor effectiveness of training programs

Interact with Clients Systems & Technology as primary user on systems development and refinement to improve operations, productivity and service levels. Provide a safe work environment for staff and enforce safe/smart work practices, while complying with AOSE and safety program.

Skills:

Ability to build and foster teams, gain commitment from others and effectively manage the decision making process.

Creative problem solving and innovative approaches to complex problems.

Strong analytical and problem-solving skills, with an emphasis on process improvement, installing and maintaining best practices in the operational areas.

Identify and present opportunities for process improvement.

Must possess exceptional leadership, mentoring, coaching and interpersonal skills.

Requirements:

Knowledge of the e-commerce and fulfillment operations

Ability to make effective decisions and manage several processes in a fast paced environment.

Exposure to various logistics operations, with an emphasis on customer service

Previous accountability for an entire function within a distribution facility (fulfillment preferred)

Excellent communication (oral, written and listening) and project management skills

Execute decisions and manage multiple processes in a fast paced environment while following a Teams Win philosophy.

High-level understanding of Six Sigma or Lean process improvement methodologies

Proven leadership and business acumen

Bachelors degree preferred

 

 

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	Documentation
	Relocation alternatives
	BC/DR validation
	Detailed planning
	Move management

Data Center infrastructure enhancements/improvements

	Power
	HVAC
	Raised floor layout/reconfiguration
	Telecom circuit upgrades and migration

Data Center design and construction

Renovation and/or new build

	Vendor management: construction, engineering and consulting partners
	Network build out
	Raised floor equipment layout

Data Center infrastructure commissioning

Operational turnover

Prior experience:

	Application relocation - 8 years IT PM experience with a minimum of (4) major systems relocations with a major system being 100+ servers and network components
	Data Center infrastructure enhancements/improvements - 8 yeas of IT PM experience, with a minimum of (3) Data Center enhancements involving significant infrastructure
	Data Center design and construction -  10 years of IT PM experience, with a minimum of (2) Data Center build outs and associated system relocation for minimum Tier 3 center with 15,000 sq-ft of raised floor

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WMS Project Manager

The WMS Project Manager will work with our off the shelf WMS product WMS that is marketed to manual and some automated warehouses with low complexity.  Projects are typically about 6 months in duration.  Familiarity with warehousing and distribution is a plus.

Requirements:

Sales

Work with sales Managers and Systems Development (data analysis and design engineering) by recommending systems solutions, pricing the software and document the proposed customer processes for the quoted systems.

Projects

Support Project Management as a project team member on software related activities: Determine customer functional requirements for new systems Author/Review technical functional specifications Interface with Our and/or 3rd party developers Stay involved with the project to help with customer questions, integration and interfacing issues, etc. Systems Site implementation (possibly developing and/or conducting training, acceptance tests and resolving problems encountered at the site) Review final documentation deliverables

Customer Support

Assist 24x7 customer service staff to resolve systems related issues at customer sites.  Perform site surveys to determine where existing customers can make improvements with their systems, possibly quoting additional work or changes.

Preferred:

	Networking and Interfacing to ERP systems such as SAP is helpful
	Warehouse Management System experience - NOT Data Warehouse - Red Prairie, Manhattan, ExE, etc.

Must Have:

	Experience with Microsoft Windows operating systems, Oracle RDBMS & PL/SQL, Systems Networking and Interface Protocols
	Use of scripting tools to capture and analyze data
	Familiarity with UNIX/LINUX, C++, .NET
	Able to speak Spanish is a plus

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Project Manager

General Description:

Major Skill Sets - Project manager with experience managing system virtualization and relocation of systems

Virtualization

	Sizing, configuration and setup of VMWare environments
	Miigration/redeployment of development environments (application, web and db servers) in a VMWare environment
	Application relocation

Discovery

	Documentation
	Relocation alternatives
	BC/DR validation
	Detailed planning
	Move management

Prior experience:

	Virtualization - 2-years IT PM experience with VMWare based virtualization projects.
	Application relocation - 8 years IT PM experience with a minimum of (4) major systems relocations with a major system being 100+ servers and network components

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Operational Development Manager

This is an exciting opportunity in the Digital TV Industry driving corporate-wide initiatives to maximize efficiency and process

improvements while meeting obligatory external compliance requirements.
 

MAIN TASKS/DUTIES:

Main responsibilities are as follows:

	Drive and coordinate target setting and performance management.
	Drive improvement management by implementing newly devised corporate policies and procedures throughout the organization.
	Satisfying internal needs and external requirements (e.g., ISO, SOX)
	Plan, drive and follow-up management reviews, internal and external
	Audits and assessments
	Assess the proposed process improvements and implement if business value add criteria is met.
	Identify and secure clear roles and responsibilities to implement proposed objectives.
	Identify and implement continual process improvements to drive efficiency gains

REQUIRED SKILLS:

·      BA or BS degree in related Business field is required.
5+ years of business experience in a related field such as business process and operational improvement.

·      Six Sigma experience highly recommended.

·      Good business understanding and operational experience from product management and/or product development is valuable.

·      Experience in driving improvement and change programs.

·      Results oriented project management experience required.

·      Sarbanes-Oxley experience preferred.

·      Strong collaboration, coordination and facilitation skills

·      Excellent written and verbal communication skills.

·      Excellent interpersonal skills.

·      Strong analytical and problem solving skills.

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